- 01May - July 2024Milestone 1: Hardware Troubleshooting & Diagnostics
Establishing Rapid Technical Support & Repair Workflows
Stepped into the hardware and service sector by taking ownership of incoming technical issues. Utilized deep foundational knowledge in computer architecture to diagnose, troubleshoot, and repair complex laptop and desktop hardware failures, minimizing repair turnaround times for clients.
- 02August - October 2024Milestone 2: Systems Deployment & Maintenance
Software Optimization, OS Deployment, and Quality Assurance
Managed full-cycle software configurations, operating system installations, and updates across a high volume of machines. Developed a methodical approach to routine hardware cleaning, thermal management, software optimization, and secure packing to ensure every device met peak operational standards before delivery.
- 03November - December 2024Milestone 3: Operations & Inventory Control
Streamlining Stock Management and Logistics
Expanded responsibilities beyond technical repairs to manage the core inventory logistics. Developed and updated rigorous stock lists tracking incoming laptops, delicate replacement parts, and accessories, ensuring optimal stock availability and precise documentation for the service team.